Knowledge Articles Disappearing

Christopher_Carver Customer Adept IT Monkey ✭✭

July 2016 in Analyst Portal

When I truncate the table [ServiceManagement].[dbo].[LastModified] and restart the CacheBuilder, all of the Cireson KA I created from the KA Editor disappear. Have I forgotten something?

Portal version: 5.0.2

Comments

Christopher_Carver Customer Adept IT Monkey ✭✭

July 2016

Okay I figured this one out and I'll be honest it's a bit of a numb-skull moment. The KA are being set in SCSM, but then the analysts were changing the KA in the Cireson portal and thus overlaying the SCSM KA with a Cireson KA. When I recycle the CacheBuilder, it makes sense that the original SCSM KA overwrites any changes made from the Cireson portal. Yeah, feeling a bit foolish.

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