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Add copy to new to change requests

Mike_Parry

Mike_Parry Customer IT Monkey ✭

July 2016 in Service Manager Portal Feature Requests

Could you add the “copy to new” feature into changes requests. It is a great feature in the Incidents and Service request and could add value in the changes requests. We often have scenarios where the same change is logged and the only thing that really changes is the date and time. This would reduce the amount of time it takes to submit these "repeat changes" down to a minute or so.

-3

-3

3 votes

Duplicate · Last Updated June 2018

This is a duplicate of discussion 275.

Comments

Tom_Hyde Customer Advanced IT Monkey ✭✭✭

July 2016

Isn't this just a Standard Change? I'd recommend just creating template(s) for frequent and well understood changes.

0
Mike_Parry Customer IT Monkey ✭

July 2016 edited July 2016

We have templates but don't want to create loads of templates as it clutters the environment. By adding this feature people could return to the prior change and re-log it. One could also say that for Service Request we also have templates , so why not just use those.

0
Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

July 2016

Seems to be a classic SCSM battle - "textbook procedure" seems to be to the effect of "Template a Standard Change" but user flexibility/wants are "Allow me to try to create a re-occuring change by copying to new"

I've always seen both sides of this.

0
Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

July 2016

This one has already been requested here:
https://community.cireson.com/discussion/275/copy-change-cr-and-release-records-rr

0

This discussion has been closed.

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