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In Active Work, Team Work, and My Work views, allow SR's to expand, viewing MA's within it

Ryan_Murphy

Ryan_Murphy Customer Advanced IT Monkey ✭✭✭

July 2016 in Service Manager Portal Feature Requests

We'd like to be able to see which Manual Activities are associated with which Service Requests in the Active Work, Team Work, and My Work views, by simply clicking an expand arrow (or something similar) on the SR, then showing the MA's within it.

Image: https://us.v-cdn.net/6026663/uploads/editor/rt/5vm3b6qg437g.png

Image: https://us.v-cdn.net/6026663/uploads/editor/hk/kpj0wt1tcukb.png

I've attached this image that I've quickly drawn up to demonstrate what I am thinking. If there is something similar already out there that I am missing, that someone could provide, me and my team would greatly appreciate it.

Capture.PNG 75.6K

image.png 8.1K

25

25

25 votes

Submitted · Last Updated July 2016

Comments

Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

July 2016

I agree. Same for parent child IRs.

0
Tyson Member IT Monkey ✭

September 2016

I also agree, this would be a fantastic addition in our environment as well.

0
Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

September 2016

There is an easily overlooked, completely native (but entirely opposite of what I'd say is a beyond useful request of yours) that exists in the portal.

If you choose to "Add Columns" in the grid view, a few items that aren't shown by default are "Parent Work Item Type" and "Parent Work Item"

0
Tyson Member IT Monkey ✭

September 2016

Adam-

While that is a useful thing (and we do use it) it doesn't expose quite as much info at a glance as we are hoping to get.

0
Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

September 2016

Tyson said:

Adam-

While that is a useful thing (and we do use it) it doesn't expose quite as much info at a glance as we are hoping to get.

Yup, it isn't perfect. So this request has my vote!

0

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