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Allowing Manager's to see the Create On Behalf of

Candice_YeudallCandice_Yeudall Customer Advanced IT Monkey ✭✭✭

I am wondering if there is a way to expose the on behalf of for manager's within the Service Offerings without giving the managers full analyst access while still allowing analyst to also keep Create On Behalf of. At the same time once I figure out the queues I do not want the Analysts to have access to submit the SR that manager's should only have access to.

The alternative that I had thought of was simply asking for the manager to input the name of the affected user, but I have been unable to figure out how to get the answer mapped to the affected user field in the actual ticket.


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