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Asset Management Data Warehouse Jobs erring out since upgrade

merlenette_jones

merlenette_jones Member Advanced IT Monkey ✭✭✭

August 2016 edited August 2016 in Asset Management

It's not uncommon for users you run into difficulties when updating the Cireson Asset Management software. Issues with upgrading can range from a quick fix to a more severe issue that requires deep trouble shooting. Below I have outlined some steps for troubleshooting regarding a common issue.

A common issue I have seen:

We upgraded Asset Management last week, and now the Datawarehouse is not working correctly.

Troubleshooting steps:

1. Confirm that the cubes were deleted prior to the upgrade.
2. Do the cubes show in the Datawarehouse?

Typically if you are having an issue in this area the cubes did not rebuild.

A recovery is possible by removing all AM data warehouse MPs

Cireson.AssetManagement.Datawarehouse.cubes.mp,
Cireson.AssetManagement.Datawarehouse.mp
Cireson.AssetManagement.Datawarehouse.reports.mpb)

Note:

Make sure its ONLY these three MP's

Cireson.AssetManagement.Datawarehouse.cubes.mp
Cireson.AssetManagement.Datawarehouse.mp
Cireson.AssetManagement.Datawarehouse.reports.mpb

and NOT any others to avoid any data loss.

Verify that the MP's are no longer present in Data Warehouse. Once the MPSyncJob completes and the MP's are no longer present in data warehouse, the MP's can be reinstalled following the install guide - https://support.cireson.com/KnowledgeBase/View/59#/

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