Multiple warranties issue

Eric_Krasner

We are trying to import warranties for our Dell computers but have run into an issue where most of our machines have more than one warranty.  We have the service warranty on the computer, a warranty on the battery, and possibly an additional onsite warranty.  How are we supposed to handle multiple warranties?  I have not found a way to add more than 1 warranty per computer.  Thanks

pzerger

Eric, you could associate the same asset to multiple warranties from the Related Assets tab on each warranty. However, currently the UI on the HW asset only supports selection of a single warranty for the computer itself (the asset). 

pzerger

Eric, you could associate the same asset to multiple warranties from the Related Assets tab on each warranty. However, currently the UI on the HW asset only supports selection of a single warranty for the computer itself (the asset). 

Billy_Wilson

If Dell is issuing a specific warranty for a battery, I would assume that the battery has its own Serial Number. You may want to create a HW Asset item for the battery itself and associate it with the laptop, this way you can attach the warranty to the battery. Seems redundant but it may be the best way to keep the contract (warranty) associated with the specific asset (battery) as intended.

Eric_Krasner

Thanks, that might work for the battery, but Dell breaks down their support as one warranty for Dell Pro Support, one warranty for Dell Next Business Day Onsite Support, as well as the battery support.