Retaining related RO information after the RO has been deleted
If I have raised a SR and since deleted its RO, the relationship is also removed. From here there is no way to tell which RO spawned the SR. Has anybody got a solution for this? I had thought of persisting the Title of the RO in the SR somewhere, but then name changes have to be catered for.
This is biting us when a runbook corrupts a SR template and the RO needs to be recreated. We have active SRs without related RO data.