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[SCSM][Service Request][Related Knowledgebase Article]: how to unlink the artcile?

Dries_WerckxDries_Werckx Customer IT Monkey ✭
edited August 2016 in General Discussion

I have a problem where I linked a Knowledge Base Article(KBA) to a Service Request(SR) (inside the SCSM console), I then deleted the KBA(in the SCSM console) (thinking it would also unlink the article from the SR).

When I go in the SCSM console and look at related items of the SR there are no KBA's but when I go to the portal the KBA is still there.

Any advice?

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