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Language and Knowledge base articles

Andrei_Kozlovski

Andrei_Kozlovski Customer Adept IT Monkey ✭✭

August 2016 in Service Manager Portal Feature Requests

One of the properties of Knowledge base article is language. Our company want propose new portal feature: every portal user can define in witch language he/she wants to see knowledge base articles. It could be a list with check-boxes in user configuration section with all languages available in portal. Then user could choose one or more languages in witch he/she wants to see knowledge base articles. For example, in our "cireson portal" is defined four languages: English, Latvian, Lithuanian and Estonian. These four languages will display in user configuration section and he/she will choose, for example, English and Latvian languages. Hereafter he/she will see (in search results, browsing by category) knowledge base articles only in these languages - English and Latvian, but not will see Knowledge base article in Lithuanian and Estonian.

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2 votes

Submitted · Last Updated August 2016

Comments

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

August 2016 edited August 2016

Hi Andrei

Great idea Checkout the below thread:
https://community.cireson.com/discussion/289/display-knowledge-base-articles-based-on-language-preferences

This is being worked on for the v6 release.

Cheers
Joe

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