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Display Knowledge Base Articles based on Language Preferences

Jonathan_BolesJonathan_Boles Customer Ninja IT Monkey ✭✭✭✭
in Service Manager Portal Feature Requests
In our organization we have both English and French speaking users. While testing the Knowledge Base component of the Cireson Portal, we were surprised to find that the Knowledge Base Articles are not scoped based on the language set within the KB Articles and the language preferences set by the end user/analyst. This is a major requirement for our organization and likely any other organization that must comply with language laws.
7
7 votes

Completed · Last Updated

Available now in the v6 release.

Comments

  • Jonathan_BolesJonathan_Boles Customer Ninja IT Monkey ✭✭✭✭
    @Chris_Ross - Any idea which version of the release this will be available on? This is something that is haunting us in our multi-lingual environment. Fearing users mobbing with pitchforks and flaming torches in the near future...Could use some relief on this one if at all possible - Even if it's a not-so-pretty patch that we can apply in the meantime. (Currently on v4.0.10 in the production environment needing the KB language scoping option)
  • Jonathan_BolesJonathan_Boles Customer Ninja IT Monkey ✭✭✭✭
    Jonathan_Boles said:
    @Chris_Ross - Any idea which version of the release this will be available on? This is something that is haunting us in our multi-lingual environment. Fearing users mobbing with pitchforks and flaming torches in the near future...Could use some relief on this one if at all possible - Even if it's a not-so-pretty patch that we can apply in the meantime. (Currently on v4.0.10 in the production environment needing the KB language scoping option)
    After installing the v6 RC, I'm seeing the KB Language scoping and it's absolutely fantastic! Thanks Dev team and the rest of the crew for this awesome update! Can't wait to get this RTM version installed, tested and eventually rolled out to our users once all is clear :)
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