Trouble with restricting access

David_Muzzatti Customer IT Monkey ✭

October 29 in Analyst Portal

I need some assistance in restricting queues – I thought I had this working in my test environment, but I have run into issues with the restrictions being applied on our live system. I have tried redoing the user roles, but it appears the system will either allow full access to all the tickets or no access to any regardless of the queue they are in. is there any guidance or something I might have to do in order to allow this to work?

I have seen the user roles article and made the custom roles as suggested already.

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