Trouble with restricting access

David_Muzzatti

David_Muzzatti Customer IT Monkey ✭

October 29 in Analyst Portal

I need some assistance in restricting queues – I thought I had this working in my test environment, but I have run into issues with the restrictions being applied on our live system. I have tried redoing the user roles, but it appears the system will either allow full access to all the tickets or no access to any regardless of the queue they are in. is there any guidance or something I might have to do in order to allow this to work?

I have seen the user roles article and made the custom roles as suggested already.

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Answers

Geoff_Ross Cireson Consultant O.G.

November 1

Hi David,

Do you have an End User Role targeting all users giving access to all queues?
Geoff

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David_Muzzatti Customer IT Monkey ✭

November 4

https://community.cireson.com/discussion/comment/25629#Comment_25629

Hi Geoff,
End users have no access to any queues but they are an advanced operator role if that makes an impact

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Geoff_Ross Cireson Consultant O.G.

November 5

Hi David,

Really not sure how they are getting access to tickets if they are not granted access to any queues. Sorry.

Geoff

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David_Muzzatti Customer IT Monkey ✭

November 7

I redid all users roll access since I am desperate to find a resolution to this - what I found was that old tickets would be accessable but new ones that were less than a few hours old were not. I got the Cireson Cache builder restarted but it didnt make an inpact - is there somthing else I could try?

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