Tier Watcher - Management Server is unavailable (error)

Alexander_RobertsonAlexander_Robertson Customer IT Monkey ✭
Hi all, Just wondering if anyone could advise\assist?
We're testing the latest Tier Watcher v7.5.2016.2 in Windows 7 (and SCSM Console UR9)

When we click the task in the console - it loads the icon in the TaskBar but states:
'Tier Watcher -  Management Server is unavailable'



I've stepped through the release instructions  - without success
• loaded the .mpb file
• made sure in the settings that file path to the .exe file is valid
• ensured cireson licensing is valid
• made sure in the config file server name settings, that our server name is correct (and in lower-case)
• even tried using both our server alias and the exact server name in the config file

Is there any error logging in event viewer > ops manager that we can get to see the full issue details?
 - this would greatly assist with troubleshooting.

Cheers,
Alex.

Best Answer

Answers

  • Joe_BurrowsJoe_Burrows Cireson Support Super IT Monkey ✭✭✭✭✭
    Hi Alex

    Does LicenseManagement.Client.Dll exist on your  file path where your TierWatcher files exist?

    Your folder structure should look the same as the zip (less the release notes):



    Also if you dont have the SCSM console installed on the client PC you will need to copy the Service Manager DLL files as per the below KB:

    https://support.cireson.com/KnowledgeBase/View/9#/

    Regards
    Joe
  • Alexander_RobertsonAlexander_Robertson Customer IT Monkey ✭
    Hi Joe,
    No - the LicenseManagement.Client.dll file is not in the same path as the .exe and config file.

    The .exe file and config file are hosted on a separate share
    The Cireson settings point at this location 

    I left it out the LicenseManagement.Client.dll file - because this particular file is already
    hosted on our primary management server:
    (C:\Program Files\Microsoft System Center 2012 R2\Service Manager)

    Does this file need to exist in both locations?
    And yes - I'm using pc where the SCSM Software is installed.
  • Alexander_RobertsonAlexander_Robertson Customer IT Monkey ✭
    I can confirm, making sure there is a copy of the LicenseManagement.Client.dl file in the same location as the .exe file has fixed the issue.

    Thanks Joe!
  • Joe_BurrowsJoe_Burrows Cireson Support Super IT Monkey ✭✭✭✭✭
    No worries Alexander, glad its sorted :)
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