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Display username in user pickers for Cireson Portal Products (SSP and Analyst Portal)

IT Monkey

IT Monkey O.G.

May 2016 in Service Manager Portal Feature Requests

As of know we are not able to tell users with the same name apart in the user pickers. Please make it so the Username is displayed directly in the user picker when adding the user to the form (for instance Affected User).

29

29

29 votes

Submitted · Last Updated May 2016

Comments

Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

May 2016

It would be handy to have the domain in there as well for those operating across multiple AD forests.

0
Adrian_Paech Customer Advanced IT Monkey ✭✭✭

June 2016 edited June 2016

Quick workaround for this (ugly, but it works)
In AD, we don't have a specific use for the "Display Name" field in AD. So to get around this issue, We bulk update the "Display Name" field in AD on all the user accounts in the format:

FirstName LastName (Username).
Just a PowerShell Script that runs nightly etc.
This then imports into SCSM, and all your userpicker display names are automatically updated with the new format.
PS (this will screw with the SCSM console though, as you will see the username displayed twice, therefore I would only recommend this if you "only" use the portal).
Regards,
Adrian

0
German_Minicucci Customer IT Monkey ✭

June 2016

We do have multiple domains as well... but I'm only interested in keeping it consistent with SCSM, so please add the username!

0
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2020 edited April 2020

Here's a customization that will display the user's email address on the Affected User user picker on SRs and IRs:
https://community.cireson.com/discussion/5527/show-affected-user-email-in-userpicker.
Maybe this will help bridge the gap here.

0

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