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Display username in user pickers for Cireson Portal Products (SSP and Analyst Portal)

As of know we are not able to tell users with the same name apart in the user pickers. Please make it so the Username is displayed directly in the user picker when adding the user to the form (for instance Affected User).
29 votes

Submitted · Last Updated


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    Leigh_KildayLeigh_Kilday Member Ninja IT Monkey ✭✭✭✭

    It would be handy to have the domain in there as well for those operating across multiple AD forests.

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    Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭
    edited June 2016

    Quick workaround for this (ugly, but it works) :)

    In AD, we don't have a specific use for the "Display Name" field in AD. So to get around this issue, We bulk update the "Display Name" field in AD on all the user accounts in the format:

    FirstName LastName (Username).

    Just a PowerShell Script that runs nightly etc.

    This then imports into SCSM, and all your userpicker display names are automatically updated with the new format.

    PS (this will screw with the SCSM console though, as you will see the username displayed twice, therefore I would only recommend this if you "only" use the portal).



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    German_MinicucciGerman_Minicucci Customer IT Monkey ✭
    We do have multiple domains as well... but I'm only interested in keeping it consistent with SCSM, so please add the username!
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    Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    edited April 2020

    Here's a customization that will display the user's email address on the Affected User user picker on SRs and IRs:


    Maybe this will help bridge the gap here.

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