Options
7.5.x.x preview release - Approvals page
Adam_Dzyacky
Product Owner Contributor Monkey ✭✭✭✭✭
I noticed that the new approval page seems to fundamentally change the Work Item page layout as now the Parent Work Item is a link to a wholly new page as opposed to the current process where it's simply contained inline.
Purely going on the aforementioned KA from Cireson, how (if at all) does this impact the need to provide read-only access to the parent work item in order for reviewers to use this portal?
Purely going on the aforementioned KA from Cireson, how (if at all) does this impact the need to provide read-only access to the parent work item in order for reviewers to use this portal?
0
Best Answer
-
Options
seth_coussens
Member Ninja IT Monkey ✭✭✭✭
No change in permissions, this is still controlled through SCSM.5
Answers
Just tested an it appears it does still need parent permissions, otherwise does not load. Not sure if that's intentional or not with it still in preview.
@seth_coussens may be able to confirm
His "My work >Approval" or "My Work>Activities' lists are empty, but "badge" show that he have 2 tasks.
The link to task (.../ChangeRequest/Edit/CR7936?activityId=RA7939&tab=activity) show a notification that workitem don't exist or you don't have access.
The link to approval page (.../ReviewActivity/Approval/RA7939) is only working and page in not visible.
I'will add that we have just start to include End users in CR proces.
Does end users need additional extra privileges or roles only to work with RA in ChangeMgm process or ServiceRequest process?
By badge i mean this extenstion - link that for my work with API. Also when use API i get some activities that are not visible on EndUser "MyWork" list;
<div>if(myWork) {</div><div> $.getJSON('/api/V3/WorkItem/GetGridWorkItemsByUser', </div><div> { </div><div> "userId": session.user.Id,</div><div><b> "isScoped": false,</b></div><div><b> "showActivities": true,</b></div><div><b> "showInactiveItems": false </b></div><div> }, </div><div> function (data) {</div><div> var badge = $('a[href="/View/cca5abda-6803-4833-accd-d59a43e2d2cf"] .menu-badge');</div><div> if (data.length > 0) {</div><div> badge.removeClass('no-badge');</div><div> badge.text(data.length);</div><div> } else {</div><div> badge.addClass('no-badge');</div><div> badge.text('');</div><div> }</div><div> });</div><div> }</div>Maybe some extra privileges are needed for enduser to edit a RA or CR?
Do I need to create extra role for change or SR revievers?
Those users has assignerd "End user" role
- Service Manager Activity Management Library
- Service Manager Activity Management Configuration Library
- Service Manager Change Management Library
- Service Manager Change Management Configuration Library
- Service Manager ServiceRequest Management Library
- Service Manager ServiceRequest Management Configuration Library
- Service Manager Release Management Library
- Service Manager Release Management Configuration Library
And make settings:
1. Queues - none
2. Configuration Itesm - none
3. Catalog item - none - have separete role for this
4. Task
1. Reject - Service Manager Activity Management Library
2. Approve - Service Manager Activity Management Librar
5. Views
1. Assigned to me - Service Manager ServiceRequest Management Library
2. All Change Request - Service Manager Change Management Library
3. Activities Assigned to Me x 2 - Service Manager Activity Management Library
6. Forms - all
7. Users - domain users
And now I see RA on MyWork/Approvasl and MyWork/Activities but when try to open Approval page I get as screen as below (as was written in another thared - link)
But the problem is now that user see empty approval page as in piucture below.
I think that mayby some rights need to be change?