Send Email Templates
The send email link in the portal gives an option to select a template.
All the templates in the list by default seem to be my Incident Templates..
Selecting them does not put any template text into the body of the email and I have no idea how they are selected to be put into the list of templates.
We would like to have a template applied to the body of ALL emails sent from the portal.
Or if this is not possible, at least narrow the selection of templates in the list down.
Can anyone tell me how this is possible?