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How do I change the pre-selected template?

Åsa_NilssonÅsa_Nilsson Customer Adept IT Monkey ✭✭
We have installed Affected User for the portal and I wonder if it's possible to change which template is pre-selected when you click Convert to Service Request (or Incident)?


  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    Interesting question. Unless I've missed something somewhere (or it's configured elsewhere) I think the template that is used is just a blank template with no filled in information. 
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