How do I change the pre-selected template?

Åsa_Nilsson Customer Adept IT Monkey ✭✭

September 2018 in Affected User

We have installed Affected User for the portal and I wonder if it's possible to change which template is pre-selected when you click Convert to Service Request (or Incident)?

Answers

Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

January 2019

Interesting question. Unless I've missed something somewhere (or it's configured elsewhere) I think the template that is used is just a blank template with no filled in information.

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