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Send Email to Allow Property/Placeholder Fields from SR/Incidents

David_JohnsenDavid_Johnsen Customer Advanced IT Monkey ✭✭✭

I initially logged this as a fault as I assumed it would work, but I've been advised it is not possible.

Basically I would like to be able to include Properties from the Service Request/Incident in the Send Email feature.

When an email template is used on a automatic notification from Service Manager, you can include placeholders for properties, such as display name, call id, description contents etc. etc.

You can include these in the Cireson "Send Email" templates, however they do not work.


45 votes

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