Service Request Area
I was wondering how everyone approached the issue of the "Service Request Area" list that is located in a sealed management pack?
I know there are resources on TechNet to create another list, mapping on the console form and hiding the "old" list.
And I guess then that new list's GUID will have to be specified in the SR portal form to ensure the enumerations work correctly.
What I'm thinking of doing is to use one list for SR's and IR's but my concern is that it will require a lot of changes for reporting and dashboarding to select the new list.
It will be interesting to see how everyone approached this issue and what advantages and disadvantages there are of the chosen option.