Gerhard_Goossens
Customer Advanced IT Monkey ✭✭✭
I recieved a request from a manager asking if it is possible to display the email address to whom the email was sent in the comments.
Has anyone attempted this?
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Comments
This also something that our Service Desk are wanting to be displayed in the action log with the email that was sent. Has anyone attempted to customise the Send Email task?
Hi @Gerhard_Goossens @Priyan_Mistry
Is this the kind of thing you had in mind?
Thanks,
Shane
Hi @Shane_White,
We wanted to see who the email sent to and if anyone was cc'd using the Send Email task. As emails are often sent to other users when requesting authorisation. But if multiple emails are sent it's not always clear which authorisers were contacted.
Hi @Priyan_Mistry
ahh okay, so you are more after something like this??
Yes, this will be awesome
Now give me the code... ;-)
That is just hard coded into the source code just to figure out what you were after haha!
Let me see if I can build something out for you :-)
Yeah that looks spot on! 😀
Hi @Priyan_Mistry @Gerhard_Goossens + Rest of Community
Unfortunately due to its nature this needs to be done by editing source code (otherwise I will need to go through more hoops than it's worth)
With that said, I have logged a PR for this issue which we are hoping to address in a future version.
I am happy to provide you with a workaround for this issue via a Private Message and any other individual that would like an implementation of this feature. I will provide instructions on how to implement this.
If this is something you are interested in, please send me a private message!
This is now baseline functionaliy of the send email task as of 10.4.2. (latest branch) 😊
It will also be a part of the next baseline release