Tina_Sams
Customer IT Monkey ✭
Hello,
Is it possible to make it mandatory to add a comment to an incident when it is re-opened? We are getting customers that are re-opening their calls but not adding a comment as to why they have done it.
Thank you 🙂
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Answers
Hi @Tina_Sams
Only through a custom re-open task that forces this. I'm sure someone must have made one...
Geoff