Is there any way to notify a team mailbox when tickets are assigned to a queue?

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  Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

  November 2023 Answer ✓

  the easiest way would be, when the mailbox is a disabled user object in AD and you sync it with the connector. Then it should have a notification object related to it and you can then select it in the subscription.

  If that's not possible you could create a new user or group object with the mail address related as notification object. I did this for external mail recipients, which are not present in AD. I have written a script for that:

  $SMDefaultComputer = 'YOURSCSMSERVER'
  
  $UserClass = get-scsmclass -Id '10a7f898-e672-ccf3-8881-360bfb6a8f9a'
  $AddressClass = Get-SCSMClass -Id 'c08e20e3-c0fe-66b8-8c12-bcc1f3f11d5d'
  
  $HasPreference = Get-SCSMRelationshipClass -Id '649e37ab-bf89-8617-94f6-d4d041a05171'
  
  $firstName = 'Queue1'
  $lastName = 'Mailbox'
  $displayName = $firstName  + " " + $lastName
  $userName = $firstName + "." + $lastName
  $CN = $lastName + " " + $firstName
  $domain = 'SMInternal'
  $distinguishedName = "CN=$CN,OU=QueueMailBox,DC=SMInternal"
  $UPN = 'mailaddressOfQueue'
  
  $newGUID = [guid]::NewGuid().tostring()
  
  $newProps = @{
  
  "FirstName" = $firstName
  "LastName" = $lastName
  "DisplayName" = $displayName
  "UserName" = $userName
  "Domain" = $domain
  "DistinguishedName" = $distinguishedName
  "UPN" = $UPN
  }
  
  
  $newUser = New-SCSMObject -Class $UserClass -PropertyHashtable $newProps -PassThru
  
  $preferenceProps = @{
  
      Id = "{0}";
      ChannelName = "SMTP";
      TargetAddress = $UPN;
      Description = $userName + "_SMTP";
      DisplayName = $userName + "_SMTP";
  }
  
  $newAddress = New-SCSMObject -Class $AddressClass -PropertyHashtable $preferenceProps -NoCommit
  $newPreference = New-SCSMRelationshipObject -Relationship $HasPreference -Source $newUser -Target $newAddress -NoCommit
  $newPreference.Commit()
  

  
  

  I hope this helps.

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