Is there any way to notify a team mailbox when tickets are assigned to a queue?

Sean_Terry

Just curious as it seems to be a feature that staff in our company would like.

Simon_Zeinhofer

the easiest way would be, when the mailbox is a disabled user object in AD and you sync it with the connector. Then it should have a notification object related to it and you can then select it in the subscription.

If that's not possible you could create a new user or group object with the mail address related as notification object. I did this for external mail recipients, which are not present in AD. I have written a script for that:

$SMDefaultComputer = 'YOURSCSMSERVER'

$UserClass = get-scsmclass -Id '10a7f898-e672-ccf3-8881-360bfb6a8f9a'
$AddressClass = Get-SCSMClass -Id 'c08e20e3-c0fe-66b8-8c12-bcc1f3f11d5d'

$HasPreference = Get-SCSMRelationshipClass -Id '649e37ab-bf89-8617-94f6-d4d041a05171'

$firstName = 'Queue1'
$lastName = 'Mailbox'
$displayName = $firstName  + " " + $lastName
$userName = $firstName + "." + $lastName
$CN = $lastName + " " + $firstName
$domain = 'SMInternal'
$distinguishedName = "CN=$CN,OU=QueueMailBox,DC=SMInternal"
$UPN = 'mailaddressOfQueue'

$newGUID = [guid]::NewGuid().tostring()

$newProps = @{

"FirstName" = $firstName
"LastName" = $lastName
"DisplayName" = $displayName
"UserName" = $userName
"Domain" = $domain
"DistinguishedName" = $distinguishedName
"UPN" = $UPN
}


$newUser = New-SCSMObject -Class $UserClass -PropertyHashtable $newProps -PassThru

$preferenceProps = @{

    Id = "{0}";
    ChannelName = "SMTP";
    TargetAddress = $UPN;
    Description = $userName + "_SMTP";
    DisplayName = $userName + "_SMTP";
}

$newAddress = New-SCSMObject -Class $AddressClass -PropertyHashtable $preferenceProps -NoCommit
$newPreference = New-SCSMRelationshipObject -Relationship $HasPreference -Source $newUser -Target $newAddress -NoCommit
$newPreference.Commit()

I hope this helps.

Simon_Zeinhofer

the easiest way would be, when the mailbox is a disabled user object in AD and you sync it with the connector. Then it should have a notification object related to it and you can then select it in the subscription.

If that's not possible you could create a new user or group object with the mail address related as notification object. I did this for external mail recipients, which are not present in AD. I have written a script for that:

$SMDefaultComputer = 'YOURSCSMSERVER'

$UserClass = get-scsmclass -Id '10a7f898-e672-ccf3-8881-360bfb6a8f9a'
$AddressClass = Get-SCSMClass -Id 'c08e20e3-c0fe-66b8-8c12-bcc1f3f11d5d'

$HasPreference = Get-SCSMRelationshipClass -Id '649e37ab-bf89-8617-94f6-d4d041a05171'

$firstName = 'Queue1'
$lastName = 'Mailbox'
$displayName = $firstName  + " " + $lastName
$userName = $firstName + "." + $lastName
$CN = $lastName + " " + $firstName
$domain = 'SMInternal'
$distinguishedName = "CN=$CN,OU=QueueMailBox,DC=SMInternal"
$UPN = 'mailaddressOfQueue'

$newGUID = [guid]::NewGuid().tostring()

$newProps = @{

"FirstName" = $firstName
"LastName" = $lastName
"DisplayName" = $displayName
"UserName" = $userName
"Domain" = $domain
"DistinguishedName" = $distinguishedName
"UPN" = $UPN
}


$newUser = New-SCSMObject -Class $UserClass -PropertyHashtable $newProps -PassThru

$preferenceProps = @{

    Id = "{0}";
    ChannelName = "SMTP";
    TargetAddress = $UPN;
    Description = $userName + "_SMTP";
    DisplayName = $userName + "_SMTP";
}

$newAddress = New-SCSMObject -Class $AddressClass -PropertyHashtable $preferenceProps -NoCommit
$newPreference = New-SCSMRelationshipObject -Relationship $HasPreference -Source $newUser -Target $newAddress -NoCommit
$newPreference.Commit()

I hope this helps.