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Getting a Run Time Error

Howard_Hanshaw

Howard_Hanshaw Customer IT Monkey ✭

December 2023 in Self-Service Portal - Community

Here is the error I get in Security New Incidents and Service Desk New Incidents:

Server Error in '/' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2023 Answer ✓

Hi @Howard_Hanshaw - If you go to the web server itself and navigate to the portal locally, the actual error should be revealed. It might help diagnose the issue.

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2023 Answer ✓

Hi @Howard_Hanshaw - If you go to the web server itself and navigate to the portal locally, the actual error should be revealed. It might help diagnose the issue.

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Howard_Hanshaw Customer IT Monkey ✭

December 2023

Hi Justin,

I will look into this now.
Thanks

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