Alerts Connector
Brian_Wiest
Customer Super IT Monkey ✭✭✭✭✭
Looking for tips or blogs on how to get the Alerts Connector.
I tried various settings but no work items ever get created.
Currently there are almost 500 Critical alerts but the connector allways reports 0 items.
The business service connector works fine so I know I have proper permissions.
Thanks
I tried various settings but no work items ever get created.
Currently there are almost 500 Critical alerts but the connector allways reports 0 items.
The business service connector works fine so I know I have proper permissions.
Thanks
0
Best Answer
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Adam_Dzyacky
Product Owner Contributor Monkey ✭✭✭✭✭
There are a few things are at play with the SCOM/SCSM integration.- The account calling from SCSM must have appropriate permissions within SCOM
- The connector once configured in SCSM, must be configured in SCOM
And it's that second point that everyone generally overlooks. The SCSM connector actually creates the connector in SCOM. Yes, it creates it and it's respective SCSM criteria in SCSM but it's actually creating the connector in SCOM. With this said, head into
SCOM -> Administration -> Internal Connectors -> Alert Sync:NameOfWhatYouCalledTheConnectorInSCSM
Once you find this internal connector in SCOM, this is where you define the SCOM Alert criteria for forwarding. These are the rules that define what SCOM throws to SCSM.
7
Answers
And it's that second point that everyone generally overlooks. The SCSM connector actually creates the connector in SCOM. Yes, it creates it and it's respective SCSM criteria in SCSM but it's actually creating the connector in SCOM. With this said, head into
SCOM -> Administration -> Internal Connectors -> Alert Sync:NameOfWhatYouCalledTheConnectorInSCSM
Once you find this internal connector in SCOM, this is where you define the SCOM Alert criteria for forwarding. These are the rules that define what SCOM throws to SCSM.