Home Analyst Portal

Announcements from Portal to Ticket App

Philipp_SchäferPhilipp_Schäfer Member IT Monkey ✭
edited January 2017 in Analyst Portal
Hello everyone,

i know that it is not possible to create only the announcement in analyst portal to appear in the ticket app.
But is there a possibility to run a Task in Background to create an XML-File for the ticket app via the portal?
My idea is to create an announcement in the portal and after saving it a javascript procedure creates an XML File and saves it in the Ticket path. Because as i can see the ticket app only looks for new XML-Files inside his shares and shows them to the users. 

Best Answer


  • Amarjit_DhillonAmarjit_Dhillon Customer Adept IT Monkey ✭✭
    It would be great if this could be managed by the Cireson Portal and then linked back to SCSM Announcements. You could even lock this feature down by who has access to the Announcements feature in the Cireson Portal. Maybe even link the two together.
Sign In or Register to comment.