Old Incidents which not exist in Servicemanager DB
There are many IRs or SRs(not closed status) on CİRESON PORTAL
They do not exist in Service manager DB
it is because the WorkItem table(in Servicemanagemend DB) is not actual
I want to use this query in order to solve this problem
-TRUNCATE TABLE WorkItem
after using this query will the CIRESON work correctly?
will the "WorkItem" table update automatically?