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Old Incidents which not exist in Servicemanager DB

Ozgur_SahinOzgur_Sahin Customer IT Monkey ✭
Hello
There are many IRs or SRs(not closed status) on CİRESON PORTAL
They do not exist in Service manager DB
it is because the WorkItem table(in Servicemanagemend DB) is not actual
I want to use this query in order to solve this problem
-TRUNCATE TABLE WorkItem
after using this query will the CIRESON  work correctly?

will the "WorkItem" table update automatically?

Best Answer

Answers

  • Ozgur_SahinOzgur_Sahin Customer IT Monkey ✭
    Dear Dakota_Green
    I have done it . Thank you
    I have a question
    may I get any error if I delete something in DB "Servicemanagement" ?
    do the tables of Servicemanagement DB update after restarting the cache ?
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