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Suruchi_Bharati

Suruchi_Bharati Customer IT Monkey ✭

May 2017 in Analyst Portal

One of our analysts is unable to create CRs or view proper buttons in the cireson portal. I tried adding him to the analyst role and then ran the command to force the sync between cireson and service manager databases. But that didnt help. Then i added him to the admins role and did the above. Now he sees an additional button but not the proper buttons still - cant also create the CR. i am attaching his scrreenshots here. Kindly help ASAP

Image: https://us.v-cdn.net/6026663/uploads/editor/v4/75mu9k7ixld4.docx

- we are struggling with this since several weeks now!!!!

Home Screen

This what it looks like when I click on the New button

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Suruchi_Bharati Customer IT Monkey ✭

May 2017

Home Screen

This what it looks like when I click on the New button

0
Options
Suruchi_Bharati Customer IT Monkey ✭

May 2017

ANy suggestions or thoughts from anyone ? The issue seems to be restricted to this specific user only.

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