Geoff_Ross O.G.
Reactions
-
Re: Update Distribution List for New Tickets
Hi @Brandon_Scott Have a look in SCSM —> Adminstration —> Notifications —> Subscriptions. Anything in there called "New Change Request Notification" or similar. Look at the recipie… (View Post)1 -
Re: Service Manager Ticket Backup for Decommissioning
Hi @Brandon_Scott How are you? For "all" data you will need the ServiceManagement database but its pretty unreadable. I think the best thing to keep would be the Analytics database which sh… (View Post)1 -
Re: Send an update to end users
Hi Michel? Can you trigger a runbook on creation of a comment, get the parent and if its a Problem, then send an email to required group? Geoff (View Post)1 -
Re: Configure Notifications for Queues
Hi Tyler, Probably a combination of an SCSM Subscription and Cireson Notify Analyst. An SCSM Subscription (Console —> Administration —> Notifications —> Subscriptions) configured to email sp… (View Post)1 -
Re: License Expiration Dashboard
Hi Peter, For the relative date you would need to use a SQL Query and a SQL widget. Geoff (View Post)1