Mark_Wahlert Advanced IT Monkey ✭✭✭
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How does your service desk triage IRs from Portal only? (we don't give access to console)
Hi. Another process question I have, as it's always interesting hearing how others perform the same function. Our issue is the Service Desk are very short staffed and are having difficulty identifyin… (View Post)2 -
How does your service desk effectively manage large queues of work each with multiple activities?
Firstly, we only use the Portal, only admins access SCSM. We have a growing issue where it's becoming very time consuming and difficult to track the large number of service requests in the TEAM WORK.… (View Post)1