Mark_Wahlert Advanced IT Monkey ✭✭✭
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SRs Cancelling then Closing - Cancels work items but leaves Activities open
SCSM workflow updates the Task from Cancel SR to Close within seconds, this allows users to Cancel then Close immediately. The bug appears to be SCSM will then close the work item even with open acti… (View Post)1 -
Have you ever tried saving a WI template and encountered a MP mapping error msg?
So I bought some fish and chips, then tried editing a template and it kept crashing with some MP relationship error. Our workaround was to duplicate the RO and template and then edit the activities. … (View Post)1 -
Re: How does your service desk triage IRs from Portal only? (we don't give access to console)
So the solution we've gone with for triage of incidents involves. * Needs Portal 6.03 - no cache so dashboard refreshes. * SQL table widget * Class extension created for TRIAGE field in IR * SQL code… (View Post)2 -
Re: Anyone experiencing "missing" runbooks in SCSM?
Update - doesn't explain the missing/invalid issue, the below offers some helpful advice. * Don't use ampersand '&' character in anything you pass to SCORCH. Eg prompts passed to SCORCH. This wil… (View Post)2 -
Re: Team Work Views including Approvals assigned to groups
Hi. Unsure why, but we added an AD email group (security group) to both an RA and an MA activity implementer for a service request, and after saving, the rest of my team could see both the RA and MA … (View Post)1