SRs Cancelling then Closing - Cancels work items but leaves Activities open
SCSM workflow updates the Task from Cancel SR to Close within seconds, this allows users to Cancel then Close immediately. The bug appears to be SCSM will then close the work item even with open activities. We have a growing list of SRs, where we need to use a script (designed by the lovely @Leigh_Kilday)to Force Cancel or Complete Activities. We now need to look at a script to trawl all work items for those with In Progress Activities but work items Closed or Cancelled.
How have others addressed this? Any code you can share?
User education can only go so far, especially when it's an expected behaviour to hit cancel, then close. So we don't want to say not to do that, as it doesn't reflect well on the tool.
@Leigh_Kilday has raised a Feature Request https://community.cireson.com/discussion/2050/allow-admin-override-funcationality-in-the-portal