Improved Auto Close with Support for more status values and setting implementation results

Bradley_Saviel

The Free version is great, but we have additional needs that make it unsuitable for us. Would be willing to pay for a version that includes the following. If anybody else is interested please also vote for this.

Where:

Incident Records

• Resolved for days - if enabled the workflow runs at the specified time.

  •  It obtains any IR which has:

    • System.WorkItem.Incident.Status = IncidentStatusEnum.Resolved; and

    • System.WorkItem.Incident.ResolvedDate less than( [GetCurrentDate] - [IRResolvedForDaysSetting]);

  • It sets the following on each obtained IR:

    • System.WorkItem.Incident.Status = IncidentStatusEnum.Closed;

Problem Records

• Resolved for days - if enabled the workflow runs at the specified time.

  •  It obtains any PR which has:

    • System.WorkItem.Problem.Status = ProblemStatusEnum.Resolved; and

    • System.WorkItem.Problem.ResolvedDate less than( [GetCurrentDate] - [PRResolvedForDaysSetting]);

  • It sets the following on each obtained PR:

    • System.WorkItem.Problem.Status = ProblemStatusEnum.Closed;

Change Requests

• Completed for days - if enabled the workflow runs at the specified time.

  •  It obtains any CR which has:

    • System.WorkItem.ChangeRequest.Status = ChangeRequestStatusEnum.Completed; and

    • System.WorkItem.ChangeRequest.CompletedDate less than( [GetCurrentDate] - [CRCompletedForDaysSetting]);

  • It sets the following on each obtained CR:

    • System.WorkItem.ChangeRequest.Status = ChangeRequestStatusEnum.Closed; and

    • If (System.WorkItem.ChangeRequest.ImplementationResults = null) and ([SetCRCompletedImplementationResultsSetting] != null) { System.WorkItem.ChangeRequest.ImplementationResults = [SetCRCompletedImplementationResultsSetting] }

• Cancelled for days - if enabled the workflow runs at the specified time.

  •  It obtains any CR which has:

    • System.WorkItem.ChangeRequest.Status = ChangeRequestStatusEnum.Cancelled; and

    • System.WorkItem.ChangeRequest.#LastModified less than( [GetCurrentDate] - [CRCancelledForDaysSetting]);

  • It sets the following on each obtained CR:

    • System.WorkItem.ChangeRequest.Status = ChangeRequestStatusEnum.Closed; and

    • If (System.WorkItem.ChangeRequest.ImplementationResults = null) and ([SetCRCancelledImplementationResultsSetting] != null) { System.WorkItem.ChangeRequest.ImplementationResults = [SetCRCancelledImplementationResultsSetting] }

• Failed for days - if enabled the workflow runs at the specified time.

  •  It obtains any CR which has:

    • System.WorkItem.ChangeRequest.Status = ChangeRequestStatusEnum.Failed; and

    • System.WorkItem.ChangeRequest.#LastModified less than( [GetCurrentDate] - [CRFailedForDaysSetting]);

  • It sets the following on each obtained CR:

    • System.WorkItem.ChangeRequest.Status = ChangeRequestStatusEnum.Closed; and

    • If (System.WorkItem.ChangeRequest.ImplementationResults = null) and ([SetCRFailedImplementationResultsSetting] != null) { System.WorkItem.ChangeRequest.ImplementationResults = [SetCRFailedImplementationResultsSetting] }

Service Requests

• Completed for days - if enabled the workflow runs at the specified time.

  •  It obtains any SR which has:

    • System.WorkItem.ServiceRequest.Status = ServiceRequestStatusEnum.Completed; and

    • System.WorkItem.ServiceRequest.CompletedDate less than( [GetCurrentDate] - [SRCompletedForDaysSetting]);

  • It sets the following on each obtained SR:

    • System.WorkItem.ServiceRequest.Status = ServiceRequestStatusEnum.Closed; and

    • If (System.WorkItem.ServiceRequest.ImplementationResults = null) and ([SetSRCompletedImplementationResultsSetting] != null) { System.WorkItem.ServiceRequest.ImplementationResults = [SetSRCompletedImplementationResultsSetting] }

• Cancelled for days - if enabled the workflow runs at the specified time.

  •  It obtains any SR which has:

    • System.WorkItem.ServiceRequest.Status = ServiceRequestStatusEnum.Cancelled; and

    • System.WorkItem.ServiceRequest.#LastModified less than( [GetCurrentDate] - [SRCancelledForDaysSetting]);

  • It sets the following on each obtained SR:

    • System.WorkItem.ServiceRequest.Status = ServiceRequestStatusEnum.Closed; and

    • If (System.WorkItem.ServiceRequest.ImplementationResults = null) and ([SetSRCancelledImplementationResultsSetting] != null) { System.WorkItem.ServiceRequest.ImplementationResults = [SetSRCancelledImplementationResultsSetting] }

• Failed for days - if enabled the workflow runs at the specified time.

  •  It obtains any SR which has:

    • System.WorkItem.ServiceRequest.Status = ServiceRequestStatusEnum.Failed; and

    • System.WorkItem.ServiceRequest.#LastModified less than( [GetCurrentDate] - [SRFailedForDaysSetting]);

  • It sets the following on each obtained SR:

    • System.WorkItem.ServiceRequest.Status = ServiceRequestStatusEnum.Closed; and

    • If (System.WorkItem.ServiceRequest.ImplementationResults = null) and ([SetSRFailedImplementationResultsSetting] != null) { System.WorkItem.ServiceRequest.ImplementationResults = [SetSRFailedImplementationResultsSetting] }

Release Records

• Modified for days - if enabled the workflow runs at the specified time.

  •  It obtains any RR which has:

    • System.WorkItem.Release.#LastModified less than( [GetCurrentDate] - [RRModifiedForDaysSetting]);

  • It sets the following on each obtained RR:

    • System.WorkItem.Release.Status = ReleaseStatusEnum.Closed;

Brett_Moffett

Hi @Bradley_Saviel
Would you be OK if we moved this to the Feature Request section so other people could vote on it?

Tom_Hendricks

This would be outstanding.

Alex_Marsh

Makes a lot of sense this and means we're not configuring additional workflows to deal with cancelled and failed requests

Tom_Hendricks

*bump*

I am surprised that this is not getting more votes.  There is a real case to be made for having distinct "complete" (or resolved, canceled, etc.) step and "closed" step, but that does not mean that a person should be required to make the last change to the status.

However, I can't turn on auto close for Change Requests in its current iteration, because using the Last Modified date to determine when to close it is a non-starter.  What if it was just scheduled out into the future, for example?

I really want to use auto close.  With this FR implemented, I could.

Kevin_Goodwin

If for nothing else other than a bump, just added a vote for this. Would be really nice to have this functionality added. Does anyone know if the activities in a cancelled CR would be removed along with the parent item?

Brian_Wiest

@seth_coussens Any feedback if this has gotten enough up votes to be considered for the road map?

Ingrid_Glatz

I'd be interested in this, too, just gave my vote. My colleague just wanted to know why cancelled SRs are not affected by the Auto Close and I wasn't able to give him a proper answer. And of course, failed tickets are also in question. 

Eric_Krasner

This would be a great addition

Gary_p

I would be interested in this also. 

Luke_S

Upvoted - I agree, this would significntly assist our currently work practices.

Konstantin_Slavin-Bo

Could this include an option to add a holiday-calendar, for which days should not be counted towards resolved x days ago? This is one of the primary reasons why we aren't using this app.

Emma_Jenkins

Is this feature request still open? I have just voted in case it is although I notice nobody has been here for a while...

Jeff_Landers

Please implement this.

Brett_Moffett

Hi @Jeff_Landers

This feature is implemented in the latest version. :)

Hopefully it does what you need it to. Let us know here if there are features that are missing or things that are not working.

Brett

Konstantin_Slavin-Bo

@Brett_Moffett

Did you have time to include a calendar function?

https://community.cireson.com/discussion/comment/14573#Comment_14573