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Customize the Incidents template to Show Business services, Consumables and Affected user items.

Rico_Feliciano

Rico_Feliciano Member IT Monkey ✭

May 7 in Analyst Portal

Hello, I am looking to customize our incident templates to show Business services, Consumables and Affected user items. I currently designed this..

Is there a way to show Business services, Consumables and Affected user items like the "Related Configurations items shown below?

This would give the template a clearer look.

Any KBs you can refer me to would be great!

Thanks

Rico

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Geoff_Ross Cireson Consultant O.G.

May 8

Hi @Rico_Feliciano

The "Related Configurations" is a pre-canned control which cannot be directly replicated OOB. The method is to se the multiObject picker which by the looks of it is what you have done.

With custom js anything is possible but it would be quite a complex task to produce this.

What problem with the OOB picker are you trying to solve?

Geoff

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Rico_Feliciano Member IT Monkey ✭

May 8

Greetings Geoff!
I appreciate your response. My goal is to have separate search boxes for Business services, Consumables, and Affected users items in the incident template. Here is a screenshot that shows my desired outcome, instead of the multiObject picker I already made.

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