Rick_Hancks Adept IT Monkey ✭✭
Reactions
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Re: What is Knowledge actually searching
We have the same issue. Sometimes the article is in the results but it is way down off the screen instead of at the top of the results. My users will only scan the first 5-8 articles listed on the re… (View Post)2 -
Analyst View Within the Portal
As I look for ways to improve the efficiency for the analysts taking calls and using Knowledge, I struggle with the current Knowledge portal and the way the articles are presented in the portal. We, … (View Post)2 -
Re: Find and Replace on KB Articles?
But if you have thousands of articles that can be a little challenging. A find/replace across all articles is a fairly common tool available in many knowledge tools. I would also like to see a utilit… (View Post)1 -
Ability to Email a Knowledge Article
We have many cases where a help desk analyst has a need to email an article to a user. I'd like to see a button on the article page that with a click would send the url of the article to an email add… (View Post)5 -
Re: Ability to Email a Knowledge Article
Thanks. A link or button within the Cireson portal would provide our help desk analysts a quick and easy way to share knowledge. (View Post)2