carrie_medine Advanced IT Monkey ✭✭✭
Reactions
-
Re: User Scoping Problems
Hello Paul, Please review this KB: https://support.cireson.com/KnowledgeBase/View/1275#/ Specifically the piece about: If a non-analyst user is scoped to Create On Behalf Of, they must have access to… (View Post)6 -
Re: Portal hotfix v5.0.8
Hello, It's possible your browser is caching an older version of the Downloads page - try refreshing \ clearing your cache and you should be seeing v5.0.8 : https://support.cireson.com/software/#/por… (View Post)7 -
Re: IR History in Console
Ok in this case I would open an Incident with our support portal, be sure to include your webconsole.log file with ALL level logging enabled. (View Post)2 -
Re: KB Article API Calls
Hello, There is currently an issue with creating new KBs via the API - development is working on a fix that should be available in a future version. Thanks, Carrie (View Post)6 -
Re: Add Resolution Category and Desciption under Resolution Tab
Hello, I'm assuming that you are talking about the Incident form. You can accomplish this by creating a custom form definition following these instructions: https://support.cireson.com/KnowledgeBase/… (View Post)7