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Re: "String" and "Display" DataTypes Automatically Refresh from Related "UserPicker" object
Yes @Amarjit_Dhillon, this does help get the ball rolling. I am a manager, not a developer, so I do not always have time (and more importantly, resources) to sit down and write out the code, even if I can already picture what it will look like. Thank you for taking the time to get this started! Today, I have some time to… -
Re: SCSM DW Query - Backlog
It's always nice when someone else does the hard work and you just have to make small adjustments, right? Thanks, @Brian_Wiest! :) This is a bit different, but it might be useful nonetheless so I am going to share. I wanted a version of this query that I could utilize with PowerBI, which in my case means letting PowerBI do… -
API Commit new Incident
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Re: How to effectively preserve work items from Service Manager/Portal
@Tom_Hendricks The number of work items is not absolute. The main consideration is the number of workflow behind the scenes. For example, I have one service desk that had a functional requirement for SLAs So in that, I have to create 6 different queues to separate out their different objectives. And then workflows to… -
Re: Templates & Associated Activities
While I don't have the exact PowerShell you're looking for. I did some modifications to some functions originally provided by @Morten_Meisler that are now part of the SMlets Exchange Connector and have a custom function I don't believe I've previously shared anywhere. But @Peter_Miklian is indeed on the right path! You… -
Re: I have incidents getting stuck in SLOStatus = Active when the incident is resolved.
yes, it is from this SQL query: SELECT WorkItemId, SLOStatus, StatusDisplay.DisplayString AS 'Status', DATEDIFF(minute,Created,ResolvedDate)AS 'Min', DATEADD(hour,-5, ResolvedDate) AS 'Resolved Date'FROM [ServiceManagement].[dbo].[WorkItem] JOIN [dbo].[DisplayString]AS StatusDisplay ON StatusDisplay.ElementID =… -
Re: Auto populate Primary Owner field
Thanks for your thoughts everyone. We just want the behaviour that if an Analyst logs a case, they automatically take ownership of that case and become the primary owner (they may also become the assigned to). Geoff I have been thinking along the lines of what you suggested. The only thing with only checking if the field… -
Re: Is there a way to create view in Knowledge Articles with folder pane ?
I suppose there are a few directions you could go here. I just want to clarify that first of all, the SCSM console KAs are different than the portal KAs. If you create a view of SCSM Knowledge articles, it won't make much sense in the portal as there's not currently a portal form to represent the SCSM articles. Creating… -
Error in Cireson Notification Activity
Today, I installed the Cireson Notification Activity App, as we could need this a lot. I imported the MPB File first, then the two xmls, afterwards I copied the workflow.dll to my ServiceManager folder and as last step, I made Health Service State reset on our Primary Management Server. Afterwards I opened the Licensing… -
Re: Extend incident class. Security
Hello @Sergey_Astashki , sure :) First of all, copy the the Incident.js from inetpub\CiresonPortal\Scripts\forms\templates to your inetpub\CiresonPortal\CustomSpace folder. You can just copy it there or in the WorkItem folder inside the CustomSpace. We did that so we have the CUstomSPace folder itself clean and it is…