Search
-
Re: WorkItem Search of Action Log Comments
Oh, trust me I know. At this point it is more like "full of repetition" than "full of hope." I will keep repeating this, wherever it is on topic, until it gets some kind of resolution. This is technical debt and not a shiny new feature. The effort to deliver this may be high, or not, but it needs to be addressed in either… -
Re: How to customise the Barcode app?
There is clearly some frustration here, and it seems warranted. We do not use the barcode app here, but it is not because we do not think it would be useful. This is just another customer perspective to consider along with @Conner_Wood 's, essentially just expanding on what @Kenneth_Sundby said. I do not want to design a… -
Re: Looking for advice: Filtering support groups by category or other input
I am going to implement the suggestion from @Adam_Dzyacky in QA and we will test it out. Thanks for the well-reasoned response! I still have some concerns about ongoing sustainability of the mappings, but I intend to address those with process and documentation. My initial thought would have been to create a SCORCH job to… -
Re: New User Automation. How do you do it?
Let me kick things off with some of the basics of automation. What Automation Should I Use? There are several choices when it comes to automation solutions and which one you choose is up to you and what is best for your organisation. If you have a strong Powershell ability level in your organisation then stick with code.… -
Re: Custom Tasks in the Hardware Asset Form
The problem is I don't know how to write a single line of Javascript. A necessary requirement for these things sadly. And to that sir I say, we all start somewhere! But I think there are a couple ways to look at this: I typically think of Tasks like some kind of one-off Action that I'm going to take. But it is not a… -
Re: Cireson portal grid view - remove icon column
-
Re: Allow Custom Classes to Display in the Portal
The console is banned in our environment, except for admin/config tasks performed by a very small group. (I am about to block the port except for certain point-to-point FW openings, for example). I agree with this feeling like pulling teeth. I just received another email from users today asking how to search for all… -
Re: Walk Through - Cireson Portal v3.8 to v5.0 Upgrade
Upgrade to 4.0 1. Backup! Let’s take a good backup incase things go sour and we need to roll back. a. Backup the ServiceManagement and servicemanager DB. b. Backup the website files on each portal server by copying C:\inetpub\Ciresonportal to another destination (any customizations in C:\Inetpub\Ciresonportal\Customspace… -
Re: Problem with AD user SID and DisplayName
@Roman_Nepomniashchii I do not think this is an issue with the portal, it is with SCSM. @Shane_White is on the right track, recommending that you remove duplicate users, but this may not be as simple as we would all hope. Changing the name (LastName/sn field in AD) is fine, the new name should just sync over without any… -
Re: Advice for 1/3/5 year roadmap
I haven't done this myself, however this is the way I might handle it after being exposed to SCSM/Cireson for a few years First year - Advanced Request Offering's is certainly your friend here! It all depends on which direction you want to take request offerings. Do they want to sort ROs by their Category (i.e. AD…