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Advanced Request Offering Control Question Mapping
The advanced request offering is great and has certainly made things easier with regards to creating dynamic requests, however one major gripe (which is a RO limitation from my understanding) is that the questions that are used to trigger the display of further prompts have to be mapped to a field, either via the standard… -
Microsoft Partner Cireson Achieves Top Inc. 5000 Placement, as 167th Fastest Growing Company in U.S.
Cireson is pleased to announce their ranking of #167, recently published by Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment. As the #167th fastest growing… -
Re: Overhaul History Tab - Increase Functionality and Ease of Use
Thanks Jonathan, upvoted. We would like to be able to search the HISTORY tab. Actually, we would like to have a search that searches ALL portions of the data. The issues that I'm trying to resolve are: Determine what support staff have all done work on a request. As is we measure who 'created' the issue and who it is… -
Re: How can i add text to a form in the Portal?
Yep, Very possible. you can do this one somewhat quickly with some js. var titleElement = $("h1.page_title:contains('Team Requests')"); var titleParentElement = titleElement.parent(); titleParentElement.append("<div class='text-muted'>All requests submitted by you or your team.</div>"); Or if you prefer one… -
Re: Default values for Text Prompts
Hi, this is not a final solution for your problem - but it might be helpful to create one. This will set text values on RO which are given in the requesting URL, but the approach might be useful for solving your problem (bold text is important part) - and of course maybe better approaches are available ;) <span… -
Re: Set Incident Resolution Description Mandatory
I've toyed with an incredibly similar idea, but I've (personally) always ran into these two fundamental points:* If I set a minimum, it may not play nice if an analyst "Cancels" or uses "Fixed by Higher Tier Support" to resolve the Incident * If I enforce a minimum (and analysts know it is enforced), an analyst may punch… -
Re: Display of the standard task of Cireson in the closed WI
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Re: Custom single work item edit url for all types
Where is the problem? Are you able to get it to work when you type the URL directly into the browser, or not? If it works in the browser's address bar, but not in the email templates, then I would check to see that your Alias of CustomSystem_WorkItem_Library matches the reference to System.WorkItem.Library in your… -
Re: Software metering and exclusion functionality
Hi again! It's been a while, but as we all know... sometimes you can do nothing about it. ::smile: The last 4 days, we had another session with our service provider for Cireson and this problem was one of the topics we worked on. At first, I want to say: Big up and thank you very much Tony. After you brought up the… -
Hardware Asset Table won't be synced
Hello guys, yesterday we found out about a problem with one of our cached SQL Database tables. In short, our Hardware Asset table did not update since May, 8th 2021. In detail: In our "Dynamic Data" Section of our Cireson Portal, we added the "MT_Cireson$AssetManagement$" entry, so all of our Hardware Assets will be synced…