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Re: The status didn't change on "My Work" or "Team Work"
Dear Geoff , thank you for your answer in CacheBuilder.log ,there is a lot of errors like this, ERROR [ 9] 09 Sep 2016 10:30:32,495: Group not found: cn=XXX,ou=XXX,ou=groups,dc=XXX,dc=com I thing this error is not critical , maybe the gorup was deleted or the goroup name is chanched. I can solve it But this error is not… -
SCSM 2019 Performance Issues
I'm working on migrating from SCSM 2016 to 2019, I have our 2019 instances running side by side currently with our 2016 and I have synced the data with LMA tool. However I'm having terrible performance in both the console and web app, I'm seeing The database subscription query is longer than expected. Messages on the… -
Cireson July Events Include Microsoft Worldwide Partner Conference and SAM Summit
Cireson July Events Include Microsoft Worldwide Partner Conference and SAM Summit Attending the major industry events in the month of July, Cireson is proud to sponsor two renowned conferences, connecting with partners as well as Service and Asset Management audiences. SAN DIEGO, July 5, 2016 /PRNewswire/ -- Cireson… -
Further optimizing the ServiceManager database and workflows
These questions might belong on the Microsoft forums, but I am interested to find out what all the bright minds here can come up with, first. Has anyone successfully migrated ServiceManager tables (particularly the ECL, RECL, and DiscoverySource tables...) to SQL 2016/2017 in-memory tables, without breaking any… -
Re: Promoted Views: Allow a column to be defined as Hyperlinks
Oops, looks like I fixed/broke my lab while testing this initially, and got a bit mixed up. Try the following code in your /CustomSpace/custom.js file in your Dev environment: $(document).ready(function (){ var url = window.location.href; if(url.indexOf("/View/6d915d45-1c8c-5dfb-11b8-ab67118abee2") > -1){ // Verify we are… -
Re: Example: Change Requests with ARO
Hi!! @Joe_Burrows It work excellent but I did an update of service manager and portal cireson, now I am in 2016 and the changes request in my environment test with this MP no longer work for me. It show the following error: Date: 09/11/2018 10:16:01 a.m.Application: Edit Cireson Advanced Request Offering BuilderApplication… -
Re: Changing the wat the home page looks.
@Peter_Nordqvist here is an example of how to get the My Favourite requests, and add them to a page, you will need to modify the HTML it adds to suit your page though. we are currently using this to modify the default home page. We do run through the returned list from the end to the start as the code is set to add after… -
Workflow Errors - Runbook Automation Activities
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HOW TO - SCSM LIVE Database - Report FULL NAME of IR CLASSIFICATION
Looks like I finally had to do it for the LIVE Database, which was a lot harder due to there not being a dedicated table to get the correct list of Enums. Also I do not like the new Cireson way of making a code block on these forums. Below is the SQL required to generate "IRClassification_EnumFullName" which contains the… -
Re: Overhaul History Tab - Increase Functionality and Ease of Use
Thanks Jonathan, upvoted. We would like to be able to search the HISTORY tab. Actually, we would like to have a search that searches ALL portions of the data. The issues that I'm trying to resolve are: Determine what support staff have all done work on a request. As is we measure who 'created' the issue and who it is…