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Re: New User Automation. How do you do it?
Timely post, Brett! We are working on SMA at the moment. A few things to note so far: 1. SMA 2016 can run native PowerShell runbooks, if imported via command line (not via WAP). 2. Don't bother installing the outdated WAP. There is a PowerShell ISE add-on for SMA (and similar for Azure Automation) that gives you some of… -
Re: How to keep/add timezone information to all views?
IMHO, if you are trying to track deployment times or scheduled tasks across the globe and many time zones, I would operate in UTC for the actual change, then display that as the local time based on what TZ the user is in. (Which is how the portal operates now) If you wanted to, you could extend the class with Time Zone… -
Re: URL link directly to work item
Hi, We solved it this way: 1) Extend base class SR, IR and CR and add text property WI Type. 2) Fill WI Type in all templates for WI creation. In CR template write Incident, etc 3) Create two subscriptions with criteria "When object created". One for target Class "Trouble Ticket User Comment" and one for "Trouble ticket… -
Failed to assign AD group in navigation settings
Hi, can't assign AD groups under navigation settings, because no data found. Aktuelle Portalversion: 11.0.4.2016 Management Pack Version: 7.7.2016.222 Version des Plattform-Cache: 3011.0.4 Plattformversion: 5.3.19 Add-Ins-Version: 1.0.2 1) Other query-fields like affected user are not affected 2) I checked if cireson… -
Why are my KB articles and Additional Information not visible in Request Offerings?
Hey! Thought I'd try out the Cireson Community ;) . We have a few Request Offerings (3 to be precise) that contain KB articles (4 on total). The articles are specifically customized for the individual Request Offerings. These are KBs created via the SCSM console (Library) that are attached to the Request Offering via the… -
Analytics Query Question
I have a SQL query I am trying to override the data in a column with the GUID and replace it with the value. The below query works: select * From dbo.SM_WorkItem_Incident Where Tier = 'Maintenance' and (statusid = 'A6341E80-B9B2-7778-2D73-D8BD979AA9E2' or StatusId = '5E2D3932-CA6D-1515-7310-6F58584DF73E') When I add a case… -
Re: How do I add a Reviewer to the "reviewer's container" with SMLets
Well, I did find this good how-to from Nick online, which helped out. But it's the same logic that I initially found online, detailed in my original post. https://vimeo.com/171798784 Anyway I had a flaw in my original testing scenario/logic. I scrapped the type projection stuff and went with the original logic (like… -
Re: Key value in Connector SID vs UserName
The asset import connector is going to bring up the fields that are part of the primary key in the database so as to positively identify the exact user object(s) to modify. SID probably would have been a better choice, but it was not the one that was made when SCSM was designed. If your UserName field is not matching the… -
Re: Permissions Setup
I've only got these two lines in the log: 2018-03-26 09:07:17,085, ERROR [WORK]: Unable to sync WorkItemCommand, the operation failed, but will be tried again in 45513ms. Please review the log for errors, then correct them and restart the cachebuilder service if needed. 2018-03-26 09:36:57,427, ERROR [ 4]: Error connecting… -
Re: Retention Dates in Portal
It's important to note that the "DWRepository" does affect the retention of the DWDataMart Relationships being marked as deleted. If DWRepository is not same or greater than the SCSM Ticket Retention Settings you can have duplicate relationship/enumeration duration data to occur. The reason this happens is because it does…