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Re: Remote Actions: Computer unavailable
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Re: Recurring Schedule Portal Announcements
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Re: Collapsable Dashboards!
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Support FAQ - I dont know where to start or which KBs to read first?
The amount of knowledge articles can be a little overwhelming at first so let me list the must reads to get your knowledge up to speed quickly. I spend a lot of my day answering questions or helping solve issues by simply summarizing these KB’s and have these memorized now to be our customers human Cireson KB search… -
Automatically acknowledge any item that was set to resolve with Cireson Auto Close
We have SLA's based on first User contact. But on first call resolution tickets agents often forget to click on the Acknowledge before they close the ticket. My idea was if the workflow of the Auto Close could go validate this as part of the workflow and then also set the Acknowledge to the resolution time if it has not… -
Workitem analytics only during worktim
Hello toghether We're currently running some SQL-Queries from the dashboard to get the average resolution time and first response time. Unfortunatly, I only had the approach to measure the time difference between those values and the created-time. But new definitons are forcing us to provide the values only counted during… -
Re: Adding Static Text to Portal Header
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Re: Export WorkItem to HTML
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Re: What is Knowledge actually searching
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Re: Related prompts in Advanced Request offering ARO eg. with User device Affinity UDA