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Re: Email notification for rejected Review Activities
Surely I don't need an Orchestrator Runbook? AFAIK you need SCORCH or using SDK (https://social.technet.microsoft.com/wiki/contents/articles/13472.system-center-2012-service-manager-developer-s-survival-guide.aspx#Workflows). In my setup, I have to read e-mail address from AD user object, because AD-connector doesn't sync… -
Can someone who upgraded to SC2016 help me with some guidance?
Hello! I am trying to bring my SCSM and SCORCH environments up to 2016 in coordination with my SCOM guy who is trying to get to 2016 as well. In our environment, SCSM had only been updated to UR7 and I'm doing dry runs in a DEV environment before going to production. My predecessor set up SCSM and SCORCH and I haven't done… -
Re: Update incident / service request title
Recommend a SCORCH runbook Get SR/IR object ->Get Related AD User ->(Filter for only created by user on the link) -> Get Ad User -> Run .net activity power shell that rips apart the AD user email. Then have the PS piece together the new title, Then last activity Update SR/IR object. Remember to update Title and displayname… -
Re: What kind of automation (SCSM, SCOM, SMA/SCO) does your organization leverage?
We are doing very little right now with automation, but continuing to find opportunities and get buy-in, here is a couple items we are doing: - SCSM - runbook automation invokes a runbook to take the title of a sr and append to all manual activities for the tickets - SCSM - for templates with review activities we append… -
Duplicating a workitem form?
Is there a way to duplicate, not extend, a work item form? I've been looking around and haven't seen anything referencing that. We're trying to create a custom workflow with MA's; but unfortunately, we don't have an instance of SCORCH or anyone who knows how to use it either. What I'm trying to do is branch some MAs off a… -
Re: Quick Resolve Incidents / Quick Complete Service Requests
Hi @Matt_Howard1 Sorry for the slow response, thinking about this.. Not in the way it is currently designed (I don't think), but I think there could be a way to do this with Request Offerings with other automation, because this solution relies on you being on a "New" Workitem, whereas in a Request Offering you are never on… -
PowerShell to create Action Log entry
I have a SCORCH runbook to create an Action Log entry for work items. Since I'm using integration pack actions to achieve this, I have to configure identical runbooks for each SCSM farm due to static connection settings. This becomes a problem when I'm migrating because this runbook is invoked within many other runbooks… -
Re: Use MP Enumeration List item as criteria for Query Results Prompt
Yeah it works really well for us - We have a fair few set-up which has nested AD membership groups within and utilising scorch we can leverage a standard to add a user into the particular group etc.We use them for other things to such as hardware/software bundles etc. Unfortunately without the app it wont be possible to… -
Re: Export WorkItem to HTML
@Brian_Wiest I certainly considered that and may revisit this at some point in the future. Powershell is just more in line with my experience than JS at this point. However, I've been thinking...as most people probably want this for audit requests anyway, some of the base functions in this script could be re-arranged into… -
Re: Activities stuck in pending for manual activities
can you send over a copy of the script your using to set the template using the SCSM workflow, does the template have the MAs inside? does your SRs go into a submitted state? my best guess is that the MAs are added by this template workflow after the SR has already passed the workflow that would push the first activity…