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Re: Portal is now 8.9 but some customisations from custom.js work while others dont. any ideas?
We are also using the colour coded gried view that goes red for high priority jobs. that seems to work for some reason. looking at the code I found the observer.disconnect line. if (titleElement.length > 0 || dashboardElement.length > 0) { //An element with class of page_title exists. var gridElement = $('.k-grid-header')… -
Bulk export and edit of Hardware or Software Assets
Hi, Apologies if this information is available elsewhere, but I have searched high and low without success. I am hoping that someone can tell me a supported way to export to Excel the details of hardware and software assets. The "Export Selected Items" options in the Cireson Asset Management > Hardware Assets section of… -
Re: KB Connector to SharePoint repository
While we've not done this yet, there is a high probability of success. Sharepoint being a HTML based system and our KBs using HTML. As they are both in a SQL DB and I know for sure it's possible to import HTML articles into the Cireson DB, you should be able to work up a process to pull and convert the Sharepoint KBs. Most… -
Re: Anyone experiencing "missing" runbooks in SCSM?
If your runbooks go missing every few days there are a few issues Microsoft identified that was causing our runbooks to go missing randomly. 1) Apparently, workflows should not (cannot) have multiple criteria for the same field. I am not sure if this is true but the two workflows causing our issue did have that although we… -
Re: Customize approval page
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Re: Cireson Portal Hangs when updating SCSM Management packs
We saw this issue with SCSM 2012 R2 and having a high work item count. Has not been an issue (So far) since we moved to SCSM 2016 and upgraded the MGT servers with faster processors. If you look at your MGT servers after updating a MP you will see the SDK service go MAX CPU for a time period while the change is replicated.… -
Re: How to set Assigned To user field when null when Incident is Resolved
Ahh, that makes so much more sense. I agree, often better to train people to use the system as intended than build work arounds. However, just to add (and this does relate to the initial issue @Nicola_Schubert) that I have worked with many IT Departments and in general, those that publicly monitor and gamify how many work… -
Re: True Control Center - Unable to open the "Remote Manage" pane
Sorry for the delayed response @seth_coussens. We had a few high priority incidents last week and I'm finally just now getting caught up. I was able to install 3.0.6 of True Control Center and can confirm that we are still having problems with IE and Edge; Chrome continues to work as expected. TCC was not done as an… -
Importing User objects using csv failed with error message
Hi folks, today, I wanted to import some users again, as I did already a couple of times. The first 3 test runs "Synchronize Now" were to eliminate any wrong characters or other typo mistakes. When the log didn't mention any more errors, I removed the test mode of the connector and synchronized again, but didn't check the… -
Sample code for Dashboards 300 Blog
Hi all, In February, I posted a blog on our web page about creating a high-density chart: (see link). Here is the code used to create the example shown: 1) Datasource: (SQL-datasource.txt) This is the query that provides the tabular data used in the kendo chart. It tacks created and closed dates for incident, service and…