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Re: What is Knowledge actually searching
I think the more pertinent question may be how is it searching those fields. My users complain at a very high and steady rate from week to week that the search is not turning up articles even when they search for the exact text of an article title. Sometimes I can repeat this, sometimes I cannot. When searching for text… -
Re: Request Offering: Request On Behalf Of logic
You pretty much nailed it Seth. Only it would likely be something a majority of my ROs would use. I have high demand in my environment to allow the submitter (created by user) to indicate which user gets the ongoing notifications. I have extended the IR/SR class to add a UserToNotify property. I then provide a simple list… -
Re: the engineer does not appear in the group
We had an issue with an AD connector, bringing in user objects, which didn't exist anymore. We had a call with Microsoft about it and they didn't come up with a real solution - thanks Microsoft…The problem was solved with a new connector though. Does your connector bring in User obejcts? Or does it only bring in groups and… -
Re: Pull down Box with pre defined list in code
Hi Daniel, That is certainly possible, but would take a bit of effort to accomplish. In general, I would approach it via the following high-level steps: 1) Values defined either in code as you stated, or even better, pulled into that code via a more manageable xml/csv/json type file 2) JQuery/JavaScript to add a new list… -
Re: Any plans for "Escalation" task
Hi @Peter_Muttenthaler Yes we are always actively discussing what new Add-Ins we should be adding to the product. The biggest issue I think we have is the number of Add-Ins and which ones the most number of people would get benefit from. I would have thought a good escalation process would be fairly high on everyone's list… -
Re: Portal - Change Calendar
This rookie doesn't understand. Doesn't the query build the first 4 items below and then I simply use a SQL Chart Widget to select the query on the navigation page I added? I get a chart but not the calendar format. Can someone tell me what I have missed or did wrong? I didn't think I could run the query and be done but I… -
Portal Task - Enable "View SCOM Alert"
For those amongst us heavily leveraging SCOM/SCSM it goes without saying how valuable it is to view the Health of a Configuration Item as well as its respective Incident. It only makes sense that if you're having SCOM auto create Incidents within SCSM that you wouldn't mind having the "View Alert Details" as seen in the… -
Portal performance tuning
Hello what activities (configuration settings) can be done, to increase the performance of the Portal ? (e.g. IIS Settings, Browser Settings, SCSM/SQL/Portal architecture design considerations, SQL Tuning etc. ?) I am asking, because it looks like (at least in my testing environment) that I loose some performance when… -
Re: Key value in Connector SID vs UserName
True, what I said does not get the Asset Import connector to use the SID as the primary key, but it isn't the PK (I agree with you that it should be, but it isn't). For that reason, I do not believe that the connector will sync to it. If that is the problem, then only Cireson could solve it with a change to the way their… -
Re: Roadmap for Knowledge Base
Hi James The features i would be looking for would be 1. Allowing Analysts or a group of users access to create articles without being KB Manager. That way they can submit draft etc and a KB manager could reformat or make sure it is ok to publish. 2. Version control of articles, so if another person modifies an article it…