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Re: Metrics/LockDown
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Re: Metrics/LockDown
1. So Queues can be used for this. You will need to create a queue for when an Incident is Assigned to a Support Group - this queue will need to be duplicated for each support group you have. You can then create an SLO for when this happens and give it a time to breach. Then you can assign the SLO to a Metric for Start…