Search
-
SLA Change Request
They want to build a time based/SLA into our change process. So when a change is logged initially, it sits in a state of pending for a period of time before it moves onto approval activity. I have had some thoughts around using the in-built SLA to set off the warning/breach and then use SCORCH to monitor the change… -
Re: SLA Change Request
The requirements I have been given is say for certain types of change requests, they are to sit before going automatically for approval after a specific amount of time. (this is not my idea :-) ) Update: SLAs let you leverage the calendar, otherwise how do you stop changes being changed state on the weekend. -
Re: SLA Change Request
-
Re: SLA Change Request