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Create Change Request
When using the New button at the bottom left, you have multiple options for incident & request (New Incident, Quick Create, From Template), but for Change you only can select 'From Template'. It would be nice if we can use this, to create a more detailed list of standard change templates. We want to avoid users will use… -
Re: Create Change Request
I have prefixed all the Change templates in order to get them to appear in the list , in the order that I want them displayed. Major , Minor & Emergency have a * preceding the name (Title) in order to maintain them at the top of the list. The standard changes then have the word standard at the start of the title e.g.… -
Re: Create Change Request