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Re: Help with Action Log Comment Type
For ActionType -> Name, try "AnalystComment" without the space. You could also put ActionType directly as a property at the root. For example: this.projection.AppliesToWorkItem.push({ EnteredBy: window['session'].user.Name, Title: "Analyst Comment", IsPrivate: true, EnteredDate: new Date().toISOString(), LastModified: new… -
Help with Action Log Comment Type
Hi All, I am creating an interface via the API with our IVR phone system, so that our tech can update IR and SR work items. With the help of the forums I got the part of the json I needed to update to add comments to the ticket, however I can only seem to add a end user comment. Update for Incident Requests {…