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SCORCH Notificaiton Runbook ran after Importing ARO MP
Hi Does anyone know how to get around the issue of a SCORCH Runbook running again after a update was made to a Workitem. We have since figured out that it is because we have the monitor object set to update whilst applying a filter on the status change to resolved. What is the best way to send Resolution Notifications to… -
Re: SCORCH Notificaiton Runbook ran after Importing ARO MP
Hi Grant, For what you are looking for, you don't need to set up a SCORCH Runbook to fire notifications. You can do all of this with a Workflow with a criteria of 'when work item goes from Any Status to Resolved'. This will never send another notification as the criteria will not be triggered again. Regarding your title, a…